LOLC (CAMBODIA) Plc. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. To support the rapid growth of our operations, LOLC is recruiting the following position:
Digital Banking Retention Supervisor
Main Responsibilities:
- Implement strategies to retain and engage existing digital banking users, merchants, and partners. Focus on boosting customer loyalty, reducing churn, and enhancing the overall engagement with digital services through personalized solutions.
- Execute the digital banking retention, set performance targets, and ensure that the team is motivated and equipped to meet their goals.
- Build and maintain strong relationships with merchants and business owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep the active transactions.
- Undertake regular market visits to engage with merchants and ensure they remain active. And identify potential cross-sell opportunities and monitor merchant activity to maximize engagement.
- Collaborate with the marketing team to boost brand visibility, increase digital banking usage, and create customer communication strategies that minimize service disruption. Address merchant and customer issues promptly in coordination with cross-functional teams.
- Conduct regular visits to merchants, ensuring active engagement and identifying cross-sell opportunities. Monitor merchant activity to maximize retention and engagement. Develop and implement retention solutions and present metrics and suggestions to senior management.
- Track key metrics related to customer and merchant retention, team performance, and satisfaction, providing actionable insights to optimize strategies.
- Active join training to build the capacity to ensure that understands how to retain new and existing merchants for long-term growth and activity.
- Monitor industry trends, competitor actions, and customer needs, using data-driven insights to refine retention processes and enhance customer experiences.
- Gather customer and merchant feedback, providing actionable recommendations for improvement to management.
- Motivate branches to identify and support valuable merchants, ensuring branch-level goals are met through coaching and active engagement.
- Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
- Performs other duties as assigned by the Management from time to time.
Qualifications and Requirements:
- Bachelor’s degree in marketing, Business, or a related field.
- Proven experience in a similar role, preferably in the same industry.
- Strong analytical skills and experience with customer segmentation and market research.
- Excellent communication and collaboration skills.
- Ability to develop and execute effective marketing strategies.
- Strong product development and policy development skills.
How to Apply For:
Please submit your Cover Letter, CV and relevant documents to any branches nearby your locations or head office of LOLC (Cambodia) Plc. or via email: [email protected]
096 4211 999/087 400 277
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អិលអូអិលស៊ី (ខេមបូឌា) ភីអិលស៊ី បានបម្រើដល់សាធារណជន និងសង្គមកម្ពុជា អស់រយៈពេលជាង២៩ឆ្នាំមកហើយ ហើយក៏ត្រូវបានទទួលស្គាល់ពីស្ថាប័នហិរញ្ញវត្ថុជាតិ និងអន្តរជាតិផងដែរ។ ផលិតផល និងសេវាកម្មរបស់យើង ត្រូវបានបង្កើតឡើងដើម្បីសម្រួលដល់ជីវភាពរស់នៅរបស់អតិថិជនកម្ពុជា។
អាស័យដា្ឋន៖ អគារលេខ ៦៦៦B ផ្លូវលេខ ២៧១ ភូមិក្បាលទំនប់១ សង្កាត់បឹងទំពុនទី២ ខណ្ឌមានជ័យ រាជធានីភ្នំពេញ ព្រះរាជាណាចក្រកម្ពុជា
 ទូរស័ព្ទ៖ (+៨៥៥) ២៣ ៩៩១ ៩៩១  សារអេឡិចត្រូនិច៖ [email protected]  សុវត្ថិភាពសេវាកម្មពត៌មាន ការរក្សាការសម្ងាត់ព័ត៌មាន |
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