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LOLC’s Leadership Demonstrates Commitment to Customers by Personally Welcoming Them at the Prampir Meakkakra Branch
LOLC’s Leadership Demonstrates Commitment to Customers by Personally Welcoming Them at the Prampir Meakkakra Branch
Phnom Penh, December 06, 2024: At LOLC, providing excellent customer service is not just the responsibility of frontline employees—it involves the active participation of all employees at every level of the organization. For instance, Mr. Sok Voeun, Chief Executive Officer, and Mrs. Chheang Kagna, Chief Deposit and Financial Services Officer, along with LOLC’s senior team, visited the Prampir Meakkakra branch in Phnom Penh to personally welcome and engage with customers who came to receive services.
This thoughtful gesture reflects LOLC’s leadership's dedication to building strong relationships with customers and ensuring their satisfaction with LOLC’s services. At LOLC, customers are regarded as family, which is why the leadership team and employees at all levels consistently work hard to better understand customer needs and remain highly committed to delivering the best possible service.
“LOLC’s customers are the foundation of our success, and this meeting was a valuable opportunity for management to listen to their experiences and insights,” said Mr. Sok Voeun, CEO.
LOLC takes pride in directly engaging with customers, especially to learn about their progress achieved through the effective use of LOLC’s financial services. These services are designed to meet customer needs—whether by expanding their businesses, growing their savings, or using LOLC Mobile banking to manage their finances more conveniently. This meeting was particularly important as it provided an opportunity for LOLC to gather valuable feedback on its products and services, helping the company enhance and refine its offerings.
LOLC remains steadfast in its commitment to improving service quality and prioritizing customer satisfaction. The organization looks forward to the continued support and trust of its customers as they use LOLC’s financial services to achieve their goals.
Publish date: December 10, 2024
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